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Duff on Hospitality Law

Category Archives: Technology

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Who is Winning the Negative On-Line Review Battle?

Posted in Technology

The hospitality industry regularly faces tremendous challenges, ranging from unexpected tornadoes to salmonella lurking in organic eggs requested by guests.  However, negative reviews on TripAdvisor.com or similar sites pose particularly perplexing challenges.  Should the business respond or ignore them?  Our newest post from Judy Endejan, discusses the latest legal developments regarding negative on-line reviews.  Thank… Continue Reading

How to Respond to a Bad Online Review

Posted in Technology

A recent Virginia court of appeals’ decision, including allegedly false reviews on Yelp!, have drawn a lot of attention to false reviews and hoteliers and restaurateur’s options for responding. Our newest post from recent Garvey Schubert Barer addition, Judy Endejan, looks at the Virginia decision and offers vendors some practical advice on managing their social… Continue Reading

On-Line Distribution: Overview, Issues, and Tips

Posted in Technology

For those readers and followers unable to attend last month’s AHIA Fall Meeting in Los Angeles, we have posted below our PowerPoint presentation, “On-Line Distribution: Overview, Issues and Tips.” A huge thanks to AHIA for hosting us last month.  If you have any questions regarding the presentation or distribution generally, please let Ruth or me know.

Online Privacy Policies – The Report Card is In and It’s Not So Good

Posted in Technology

By Scott G. Warner and Colleen Hannigan. Originally posted in Hospitality Upgrade. Corporations like Google and Facebook collect incredible amounts of information about their users, and this summer saw confirmation of widespread surveillance of private citizens by the U.S. National Security Administration.  Between government and corporate information collection, privacy experts have gone so far as to say… Continue Reading

Travel and Technology Conference Notes 2013

Posted in Technology

National travel and technology industry experts explored technology trends, challenges and opportunities in the travel industry at the second annual TNT Conference last Tuesday, October 1 in Seattle. The TNT Conference featured industry leaders sharing thoughts and ideas about the future of how emerging technologies will impact and shape the hospitality landscape. The Conference featured… Continue Reading

Legal Corner: Going to the Cloud

Posted in Technology

Cloud Burst: 10 Steps to Reduce Risks from Cloud Failure Published in Hospitality Upgrade – Summer 2013 Everywhere you look consultants and industry experts are making the case that businesses of all stripes should be moving their IT services to the cloud. This applies to the hospitality industry more than most given the features of… Continue Reading

TNT – Travel & Technology Conference

Posted in Technology, Travel

The travel industry is experiencing a technology renaissance. Long gone are the days of checking in at the airline counter or calling for a hotel reservation. Where is the future of travel going and how are emerging technologies changing the landscape? Our second annual TNT Conference will showcase emerging Northwest companies with cutting edge technologies, as well… Continue Reading

Mobile Payment Technology – Uses, Challenges and Potential

Posted in Technology

Thank you to Benjamin Lambiotte, technology and transportation attorney at Garvey Schubert Barer, for providing our readers with the latest and greatest on mobile payment technology and its uses in the travel and tourism industry.  - Greg   As e-commerce continues its evolution to mobile or “m-commerce,” the travel and hospitality industry is at the center of a… Continue Reading

Digital Signage Series Part 3: What You Need to Know

Posted in Technology

Over the last two weeks, Harold McCombs, leader of Garvey Schubert Barer’s Washington D.C.-based Telecommunications Practice Group, provided the first and second installments of his 3-part series on digital signage, its use in the hospitality and travel industries and the legal issues most often associated with it.  This week, Harold offers his third and final installment… Continue Reading

Digital Signage Part 2: What You Need to Know

Posted in Technology

Last week, Harold McCombs, leader of Garvey Schubert Barer’s Washington D.C.-based Telecommunications Practice Group, provided the first installment of his 3-part series on digital signage, its use in the hospitality and travel industries and the legal issues most often associated with it.  This week, Harold offers his second installment . . . Digital Signage Part… Continue Reading

Digital Signage: What You Need to Know

Posted in Technology

Harold McCombs, leader of Garvey Schubert Barer’s Washington D.C.-based Telecommunications Practice Group, has been talking about digital signs and their growing use in the hospitality and travel industries (particularly, hotels and meeting facilities) for some time.  Much has been written about digital signs over the past several months and now there is even a conference… Continue Reading

FCC Proposes New Wi-Fi Technology Rules

Posted in Technology

Harold McCombs, Leader of Garvey Schubert Barer’s Washington D.C.-based Telecommunications Practice Group, brings us the FCC’s latest announcement regarding Wi-Fi technology.  Thank you Harold. The Federal Communications Commission announced on February 20, 2013, that it intends to propose new rules to govern the next generation of Wi-Fi technology.  This is an important development for convention centers,… Continue Reading

TNT Travel & Technology Conference Explodes Onto the Northwest Scene

Posted in Conference Notes, Technology

Travel industry and technology experts gathered at the Four Seasons Seattle this past Wednesday to participate in the region’s first conference devoted exclusively to the intersection of hospitality, travel and tourism with technology. The TNT Travel & Technology Conference was hosted by the Hospitality, Travel & Tourism Practice Group at Garvey Schubert Barer and local angel investment/opportunity… Continue Reading

Get Noticed: Ensure Your ATMs Are Up to Par or Lawsuit Trolls May Laugh All the Way to the Bank

Posted in Technology

Do you feature ATMs in your hotel, restaurant or conference center? If yes, you may be an unwitting target for ATM fee notice lawsuits. Here’s why:  The Electronic Funds Transfer Act (EFTA) contains a provision requiring owners of ATMs to provide adequate notice to consumers about fees charged for using ATMs not owned by the… Continue Reading

Hoteliers Beware – The Federal Communications Commission is Watching

Posted in Technology

Our newest post comes from Harold McCombs, a member of our firm’s Telecommunications Practice Group based in Washington, D.C.  Thank you Harold for this great post.  While the majority of hotel owners and operators rely on well-established cable companies and suppliers of in-room entertainment systems, this post serves as an important reminder of the need… Continue Reading

Rate Parity as Price Fixing: UK’s Office of Fair Trading Statement Suggests Trouble Ahead for Industry Standard Online Travel Agent Contract Provisions

Posted in Technology, Travel, Update

The United Kingdom’s Office of Fair Trading (OFT) issued a Statement of Objections this Tuesday alleging that industry giants Booking.com B.V., Expedia, Inc. and InterContinental Hotels Group violated the UK’s Competition Act of 1998. The Statement of Objections will not be made public, but from OFT’s comments, it’s rate parity and best rate guarantees that… Continue Reading

Buzz, Skepticism about Room Key Hotel Search Site

Posted in Hotels, Technology

Room Key, a brand new player in the on-line hospitality market, launched in beta on January 11, 2012 to some excitement and some hard questions. Room Key is a joint venture among six U.S.-based hotel chains—Choice Hotels International, Hilton Worldwide, Hyatt Hotels*, InterContinental Hotels, Marriott International* and Wyndham Hotel Group—that allows users to search for… Continue Reading

Protect Your Brand! Sunrise Period for Preemptive Registration of .XXX Domain Names

Posted in Brands and Trademarks, Technology

If you have a trademark that is registered with the United States Patent & Trademark Office before September 1, 2011, and you are not in the adult entertainment business, you should consider making a pre-emptive registration of the URL [your trademark].xxx now, to prevent someone who is in the adult entertainment industry from registering it… Continue Reading

Fall Events: Oregon Restaurant & Lodging Association Annual Convention, Washington Lodging Association Annual Convention, ZZIF, Travel Distribution Summit and Others

Posted in Conference Notes, Music Licensing/Copyright, Technology

Fall is upon us and like every fall, there is no shortage of upcoming travel and tourism industry events to attend. Over the next few months, our team will be busy attending and speaking at a number of industry-related events. Upcoming events include:

Patent Trolls – Not Just for Technology Companies Any More

Posted in Hotels, Music Licensing/Copyright, Technology

Lately, we’ve been hearing from a number of our clients and friends in the industry of a startling increase in the number of letters and emails alleging patent infringement. As hospitality- and restaurant-industry businesses become bigger and bigger users of patentable technology, we expect we may see many more of these claims. In an effort… Continue Reading

Recent Developments in Data Privacy and Security Laws

Posted in Data Privacy, Hotels, Technology

A pair of recently effected state laws makes clear that information security remains a significant issue that receives and will continue to receive considerable legislative and commercial attention. Hoteliers, restaurateurs and others in the hospitality industry use personally identifiable information (PII) of their guests and customers to improve services and create a personalized experience. Greg and… Continue Reading